Build a career that moves you forward.
Support, operations, engineering and sales roles working with international clients — with structured onboarding, written progression criteria and managers whose job includes coaching you.
A job in this industry can be a career. Here it is meant to be.
Plenty of people take a BPO role as something temporary. We would rather you did not — because clients get better service from people who intend to stay, and because you deserve better than a shift.
That means real onboarding rather than a two-day induction, a manager who coaches rather than only monitors, written criteria for what the next role requires, and work with international clients that genuinely builds your CV.
Real onboarding, and an assessment at the end of it
Not a two-day induction. Company training, product training, tone calibration and a scored assessment — you handle live work when you pass it, not on a date somebody picked.
A manager whose job includes your development
Weekly quality reviews against a scorecard you can read, with a specific coaching action attached and a follow-up to check it landed. Feedback here is evidenced, not annual.
Written criteria for the next role
What a promotion requires is documented, so progression is about meeting a standard rather than being noticed. There are routes deeper into a craft and routes into leadership, and both are paid accordingly.
Where you could fit.
Four delivery departments and the teams that support them. Every one recruits at entry level and promotes from within.
What the day actually looks like.
Not a culture statement — the practical shape of a working day, so you can judge whether it suits you.
- You are on one account. You learn one client's product properly rather than being moved between four.
- Your shift is known in advance. Rosters are published ahead, not changed the night before.
- Your work is reviewed weekly against a scorecard you can read, by someone who then coaches you on it.
- You always have somewhere to escalate. Nobody is left stuck on a contact with no route out.
- You are trained before you go live, and you go live when you pass the assessment — not on a date someone picked.
- Your progression criteria are written down. You can read what the next role requires before you apply for it.
Straight about the hard parts
Some accounts run evening or night shifts, because the clients are in North America. That suits some people and genuinely does not suit others, so the pattern is stated in the interview rather than after an offer.
The work is measured. If you dislike being reviewed weekly against a written standard, this will not be a comfortable place to work — and it is better to know that now.
Questions candidates ask.
If your question is not here, email the recruitment team directly at careers@novatek.com.pk.
Not for entry-level roles. What matters is English capability, clear thinking under pressure and willingness to learn a documented standard. Onboarding is structured, and nobody handles live work before they are assessed as ready.
Application, a screening conversation, a role-relevant assessment (written, spoken or technical depending on the role), an interview with the hiring manager, and an offer. You will be told at each stage what happens next and roughly when.
Because clients are in different markets, shift patterns vary by account — some align to European or Gulf hours, some to North American hours. The pattern for your role is stated during the interview, never after an offer.
Progression routes exist from executive to specialist to team lead, and across departments where someone has the aptitude. What matters is that the criteria are written down rather than being a matter of who gets noticed.
18C Kamran Block, SA Gardens Phase II, Kala Shah Kaku, Punjab. It is an on-site role unless a specific vacancy states otherwise.
Benefits are stated on each job posting, so you can see exactly what applies to the role you are applying for rather than a general list.
You will get an acknowledgement immediately, and an update on your application within a defined window stated in the confirmation. If the answer is no, you will be told rather than left waiting.
Find a role that fits you.
No account to create, no long form. Apply in a few minutes and you will get a confirmation with what happens next.