Direct answers.

Novatek builds and runs dedicated offshore teams in four areas: customer support, back-office operations, IT solutions and development, and sales development and lead generation. Delivery is from Pakistan for clients internationally.

Novatek Enterprises (Pvt) Ltd is based at 18C Kamran Block, SA Gardens Phase II, Kala Shah Kaku, Punjab, Pakistan.

The model suits companies large enough to have a repeatable workload but not large enough to want another internal department for it. That typically means a team of at least a few people is justified — below that, the management overhead rarely pays back for either side.

Yes. A small, time-boxed pilot on a defined workflow is often the right way to start, and it is a reasonable thing to ask for. Scope and success criteria are agreed in writing before it begins.

Pricing depends on role, seniority, team size and coverage hours. Novatek does not publish a rate card because a rate without a scope is not comparable between providers. You will get a specific, itemised proposal after the Discover stage.

You do. Contract terms confirm ownership of work product, code, documentation and data, along with confidentiality obligations applying to every person on your account.

Exit terms, notice periods and handover obligations are in the contract from the start. That includes returning documentation, transferring knowledge and revoking access. An engagement you cannot leave cleanly was badly designed.

Usually not. The common pattern is that Novatek takes the repeatable, documentable volume so your internal team can concentrate on the work that needs your specific context — escalations, relationships, product and judgement calls.

Novatek makes no certification claim on this website that it cannot evidence. See the Security & Quality page for a plain statement of the current position, and ask us directly — you will get a straight answer.

Through the Careers section, which is entirely separate from the client enquiry process. No account is needed and applications go directly to the recruitment team.