Your systems. Our people. One connected operation.
No parallel systems, no spreadsheets travelling between companies, no gaps in your audit trail. Novatek teams work inside the tools you already run.
The system categories our teams operate in.
Listed as categories rather than logos. The specific platforms for your engagement are confirmed at scoping, and we will tell you directly if something in your stack is one our teams do not currently run well.
Four ways a team fits into a stack.
Which one applies depends on how much of your process already lives inside a system, and how much lives in someone's head.
Work directly in your systems
The default and the best outcome. The team logs into your help desk, CRM and telephony under named accounts you provision. Your audit trail stays complete, your reporting keeps working, and no data leaves your environment.
Needs: licence seats, role-scoped permissions, SSO where you have it.
Work in your systems, report from ours
Where your tooling cannot produce the operational reporting a delivery team needs, we build the reporting layer on top rather than moving the work. You keep the system of record.
Needs: read access to the data, or a scheduled export we agree on.
Bridge two systems that do not talk
Where a workflow currently requires a person to re-key data between systems, that person is a symptom. Our development team can build the connector, and the process then needs fewer people rather than more.
Needs: API access or an agreed integration point on both sides.
Build the tool that is missing
Some workflows are slow because no system supports them — a queue managed in a spreadsheet, a report assembled by hand. We can scope and build the internal tool, then run the process on it.
Needs: a scoped requirement and someone on your side to accept the build.
The step that delays most launches.
Not recruitment. Not training. System access — and it is almost always the client side that holds it up, because provisioning external users touches IT, security and procurement at once.
We raise it in week one and keep raising it, because a team that is trained and cannot log in is the most expensive kind of idle.
- Access map at Design
Every system, every role, every permission level, listed and agreed before anyone is recruited.
- Named accounts only
No shared logins, anywhere. Every action attributable to an individual.
- Provisioned through your identity provider
Where you have SSO, we use it — so offboarding is one action on your side.
- Verified before training completes
Access is tested with a real login during onboarding, not discovered broken on day one.
- Reviewed on your cycle
An access register you can audit without notice.
Questions worth settling early
- Do your licences permit external users, and at what cost per seat?
- Does your SSO support external identities, or will accounts be local?
- Is there a permission level between "read only" and "full admin"? There usually needs to be.
- Who approves access changes, and how long does that take in practice?
- What is logged, and can we both see the logs?
- What happens to access on the day someone leaves the account?
Settling these in Design is the single biggest thing you can do to protect your launch date.
If your data has to leave your systems for us to do the work, the design is wrong.
Exports create copies, copies drift, and drift is how an audit trail stops being an audit trail. The default is that work happens inside your environment and nothing is extracted beyond the reporting you approved.
Tell us what you run.
Send us your stack and the workflow you want covered. We will tell you what our teams can operate directly, what needs building, and what we would not recommend touching.