Back Office Associate

Role overview

Run documented operational workflows accurately and on time — data processing, CRM operations, order handling and reporting for international client accounts.

Responsibilities

• Complete assigned workflows to the documented SOP
• Meet daily turnaround and accuracy targets
• Identify and log exceptions rather than improvising around them
• Support recurring operational reporting
• Suggest SOP improvements when a step repeatedly causes problems

Requirements

• High attention to detail and comfort with repetitive precision work
• Good written English
• Confident with spreadsheets and business software
• Bachelor’s degree, or equivalent practical experience

Preferred skills

• Data entry or operations experience
• Experience with a CRM or ERP system
• Advanced spreadsheet skills

What we offer

Every benefit listed on a Novatek job posting is one that genuinely applies to the role. Nothing aspirational, nothing borrowed from another company's careers page.

• Structured onboarding with an assessment at the end — you go live when you are ready.
• Weekly coaching from a manager whose job includes your development.
• Written progression criteria, so you know what the next role requires.
• International client exposure that genuinely builds your CV.

Recruitment process

1. Application

   A short form and your CV. No account to create.

2. Screening conversation

   A short call about your experience and what you are looking for.

3. Role assessment

   A practical, role-relevant assessment — written, spoken or technical.

4. Interview

   With the hiring manager, covering the role in detail including the shift pattern.

5. Offer

   A written offer with everything discussed, before you are asked to decide.